We are pleased to accept online order transactions using a debit or credit card or PayPal. All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and American Express. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
The web price includes VAT at 20%.
We aim to despatch all orders within 7 days if stock is available, If you require your items for a special occasion or by a certain date, please contact us prior to ordering to check the requirements can be met. Orders received at weekends and Bank holidays will be processed the next working day.
We deliver to all postal areas in the UK,
All Products are delivered to you via a third party delivery fulfilment provider.
We will notify you by e-mail when your order is despatched.
Please ensure you carefully inspect your order upon receipt, as your order will be deemed to be accepted unless you notify us within 14 days that there is a problem.
You should check all products you receive against your order as soon as possible to make sure they reflect what you ordered and that they are not damaged or are not as described.
If you discover that the products do not reflect what you ordered, are damaged or are not as described you must tell us within 30 days of delivery, either by email or telephone.
If your item is delivered damaged or has a factory fault i.e crazing/deep pinholes/cracks, we will replace*. Please follow the simple steps below:
Heron Cross Pottery ltd
Heron Cross Pottery Factory, Hines Street, Heron Cross, Stoke on Trent, St4 3AT