If for any reason you wish to Return or need a replacement for your item please let us know within 14 days of receiving your order either via email, (heronxpottery@live.co.uk) whassapp or text (07752260450) or simply use our online contact form.
- Please return the unused item within 30 days of receiving your order.
- Please use the original box and packaging where possible.
- Please state a Reason for return.
- Please insert the original postage label inside the box as all your order details are on the reverse.
- I will Process the refund on receipt of the item(s) in there original condition to the original payment method.
- The buyer is responsible for the return postage unless otherwise agreed
- If the item arrived damaged please contact us to arrange a replacement.